Shipping policy

Last Updated: [Month, Year]
Thank you for shopping with [Your Store Name]. This Shipping Policy outlines the shipping, delivery, and logistics terms applicable to all orders placed on our website. By placing an order, you agree to the terms listed below.

1. Order Processing Time

All orders are processed and verified within1–2 business days (Monday to Friday, excluding weekends and official public holidays). Orders placed on weekends, holidays, or after daily cut-off time ([e.g., 2 PM UTC]) will be processed on the next working business day.
During peak seasons, promotional events, or inventory restocking periods, order processing may be slightly delayed. We will not issue refunds for minor processing delays caused by high order volume.

2. Shipping Methods & Delivery Time

We provide multiple shipping options for domestic and international orders. Estimated delivery times are calculated from the date your order is shipped (not the order placement date):
  • Standard Shipping: 3–7 business days (domestic) / 7–14 business days (international)
  • Express Shipping: 1–3 business days (domestic) / 4–7 business days (international)
Please note that delivery times are estimated and not guaranteed. Actual transit time may vary due to courier operations, weather conditions, customs clearance, and other uncontrollable factors.

3. Shipping Fees & Free Shipping Threshold

Shipping costs are calculated based on your order weight, package size, shipping destination, and selected shipping method, and will be clearly displayed at checkout before payment completion.
  • Flat Rate Shipping: [e.g., $4.99 flat rate for all domestic orders]
  • Free Shipping: Free standard shipping is available for orders over[e.g., $69 USD] to eligible regions.

4. Shipping Coverage & Restrictions

Currently, we ship to the following regions: [e.g., United States, Canada, United Kingdom, Australia, European Union Countries].
We do not ship to: [List restricted countries/regions]. We reserve the right to cancel orders with invalid or undeliverable shipping addresses.
Please ensure you provide a complete and accurate shipping address (including zip/postal code, contact phone number, and detailed address). We are not responsible for undelivered or returned packages caused by incorrect address information provided by customers.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a tracking link within 24 hours. You can monitor your package delivery status in real time via the official courier website.
Tracking information may take 1–2 business days to update after shipment, which is a normal logistics process.

6. International Shipping & Customs

For all international orders: Customers are solely responsible for all import duties, customs taxes, VAT, brokerage fees, and any additional charges incurred during customs clearance or delivery. These fees are not included in our product prices or shipping fees.
Customs inspection may cause delivery delays, which are beyond our control. We will not issue refunds or compensate for losses due to customs delays, customs detention, or duty charges.

7. Delayed, Lost or Damaged Packages

7.1 Delivery Delays

Logistics delays may occur due to bad weather, courier network failures, customs inspection, peak season backlogs, or force majeure events. We will actively track and assist in resolving delay issues but are not liable for compensation for uncontrollable delays.

7.2 Lost Packages

If your package is confirmed lost by the courier company after official investigation, we will offer a full refund or free reshipment according to your preference.

7.3 Damaged or Incorrect Items

Please contact our customer service within 48 hours after receiving your package if you receive damaged, defective, or incorrect products. You need to provide clear photos or videos as proof. We will arrange reshipment or refund after verification.

8. Order Cancellation & Address Modification

You may cancel or modify your order and shipping address before shipment. Once the order is processed and dispatched, no cancellation or address modification is allowed.

9. Customer Support

If you have any questions about shipping time, fees, tracking, or abnormal logistics issues, please contact our support team:
Email: [Your Support Email]
Response Time: We will reply to all valid inquiries within 24 business hours.

10. Policy Updates

We reserve the right to update and adjust this shipping policy at any time without prior notice. Any changes will take effect immediately after being posted on our website. Please review this policy regularly.